Got questions or need assistance? We're thrilled to assist! But hey, your answer might already be waiting for you. We highly encourage you to check out our FAQ first—it's the fastest way to get answers to common questions about orders, shipping, returns, and more.
GENERAL
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Hygiene Towels work by providing a fresh, sterile surface every time you cleanse your face. This eliminates the risk of transferring bacteria, allergens, and irritants that can accumulate on traditional reusable towels, helping to prevent breakouts, soothe conditions like rosacea and eczema, and maintain a healthy skin barrier.
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Yes, our Hygiene Towels are completely safe for use on your skin. They are designed with your skin's health in mind and rigorously produced to ensure they meet the highest quality and safety standards. Each towel is 100% sterile, eliminating concerns about bacteria and allergens, and formulated without any irritating fragrances, preservatives, or harsh chemicals.
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Hygiene Towels are clinically validated to improve your skin's health in just 6 weeks. Many of our users report noticeable improvements as quickly as 3 weeks.
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Absolutely! In fact, Hygiene Towels are designed to enhance the effectiveness of your existing skincare routine. By ensuring your skin is truly clean and free of bacteria and allergens (which can linger on regular towels), your expensive serums, moisturizers, and other treatments can absorb and work their magic more efficiently. You can also use them to gently pat on toners and essences or wipe off face masks before continuing with your routine.
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We accept a variety of payment methods to make your shopping experience seamless. This includes major credit cards such as Visa, MasterCard, and American Express. We also support payments through PayPal, Apple Pay, and Google Pay. For your convenience, some regions may have additional local payment options available, which will be displayed at checkout.
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Our company is located in San Francisco, California.
Hijeen Company
201 Spear St # 1100
San Francisco, CA 94105, USA
hello@hijeen.co -
No, you do not have to pay any import duties and tax. We aim to provide a hassle-free shopping experience, so the price you see is the price you pay. There are no hidden fees or additional charges at delivery. This ensures that you can enjoy our products without worrying about extra costs.
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- Begin with your usual facial cleanser to wash your face.
- After cleansing, take one Hygiene Towel and gently pat your face dry. Avoid rubbing, as the soft patting motion helps prevent skin irritation.
- This technique ensures your skin's natural barrier is protected, leaving your face clean and perfectly prepped.
- Immediately follow with your moisturizer and sunscreen or other skincare products to lock in hydration and further protect your skin barrier.
SHIPPING & RETURNS
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We offer free worldwide shipping! Shipping to 65+ countries. Please see our shipping policy for more detailed information.
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Domestic US shipping can take up to 5 business days.
Foreign shipping could take around 7 to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
After we process your order, you will receive a tracking number. With this number you can track the status of your order here.
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While we don't offer a traditional warranty, please rest assured that all our products undergo strict quality control to ensure they meet our high standards before shipping. If, however, your Hygiene Towels arrive defective or are damaged to the point of being unusable, we are absolutely here to help! For any concerns regarding product quality upon arrival, please contact our customer service team. You can also refer to our refund policy for more details.
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All returns must be initiated within 14 days from the date of delivery. Returned items must be in new and unused condition, in the original packaging. Returns are subject to a restocking fee. See our full refund policy for details and eligibility.
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Yes, refunds are processed once returned items are received and verified by our team. If approved, your refund will be processed to your original method of payment within 3 to 7 business days. Please enquire for more information about our refund policy.
If you couldn't find what you're looking for in our FAQ, don't worry. You can send us an e-mail at hello@hijeen.co, or use the contact form below.